Shipping Policy

We ship orders to arrive on your selected delivery date

Once orders are collected by our courier partner (DHL), any delays at this stage are unfortunately outside of our control, and we cannot speed up delivery once dispatched.

Please ensure you are available on your chosen delivery day, as baked goods cannot be returned to the depot.

You must check your tracking link and monitor any updates or delays directly with DHL. We’re always happy to help guide you through this if needed.

Double-check your shipping address before ordering. If incorrect, email info@mammagcookies.co.uk immediately with your order number, the submitted address, and the correct address.

If your order has already been fulfilled, we’re unable to make any address changes.

If your order hasn’t arrived within 2 business days of the expected delivery date, contact us and we’ll assist where possible. Misplaced deliveries remain the responsibility of the courier.

During peak holidays, we recommend selecting a delivery date 1–2 days earlier to ensure timely arrival.