Shipping policy
1. Delivery Costs
Free UK mainland delivery on orders of £45 or more.
Orders under £45: £5.99.
2. Dispatch & Delivery Times
Every order is baked to order. We dispatch Monday to Thursday, and your order is sent by courier on a tracked service.
Delivery usually takes 1-3 business days from dispatch. Orders placed Friday to Sunday are dispatched the following Monday. The courier does not deliver at weekends.
We are unable to guarantee a specific delivery day. Delivery times may occasionally be affected by things outside our control, including courier delays, weather conditions, or peak seasonal demand.
If your order is for a special occasion or event, we recommend ordering at least 3 business days before you need it. During peak periods (including Valentine’s Day, Mother’s Day and Christmas), please allow extra time. We publish last order dates for these occasions on our website.
3. Delivery Service
We offer nationwide delivery across the UK Mainland.
Once your order has been dispatched, you will receive a tracking email from the courier (where a valid email address has been provided at checkout), with updates on delivery progress and estimated time windows.
- Deliveries cannot be made to PO Boxes.
- We do not deliver to Northern Ireland, Isle of Man, Guernsey, Jersey, HS, KW or ZE postcodes.
- We cannot deliver to hospitals, military bases, or locations with restricted access where parcels may be refused.
4. Customer Responsibility - Receiving Your Order & Delivery Changes
As our products are perishable baked goods, please make sure someone is available at the delivery address to receive the parcel. Your tracking email will show the expected delivery day once your order is on its way.
If no one is available, the courier may:
- Leave the parcel in a safe place,
- Leave it with a neighbour, or
- Confirm delivery in accordance with their standard procedures.
Baked goods cannot be returned to the depot once out for delivery.
Changes Made via the Courier
If you change the delivery date, delivery method or delivery address directly with the courier via your tracking notifications:
- We are not liable for any delays resulting from these changes.
- Changing the delivery address typically adds at least one additional working day to the delivery time.
- If a parcel is redirected or returned to the depot following your instruction, any resulting delay is outside our control.
- Rescheduled deliveries will move to the courier’s next available working day. There are no weekend deliveries.
Where a parcel is left unattended or rescheduled in accordance with courier procedures or your instruction, we cannot accept responsibility for deterioration, theft, weather damage, or loss after delivery has been confirmed.
5. Completion of Delivery & Transfer of Risk
We are responsible for your order until it has been delivered to the address provided at checkout.
Delivery is deemed complete when the courier confirms successful delivery to the correct address. Confirmation may include:
- GPS delivery confirmation
- A delivery photograph
- Courier tracking updates
Once delivery has been confirmed by the courier, risk passes to the customer.
We cannot accept responsibility for parcels that are lost, stolen, damaged, or moved after delivery has been completed.
6. Gift Orders
Where an order is placed as a gift, it is the purchaser’s responsibility to ensure the recipient is available to receive the delivery.
We cannot accept responsibility where a recipient is unavailable and the parcel is left in accordance with courier procedures.
7. Delays & Courier Issues
Once your order has been collected by our courier, we can’t speed it up, but we will always help where we can.
Please keep an eye on your tracking link. If something looks wrong, you can contact the courier directly through it, or email us and we’ll chase it for you.
If your order has not arrived within 3 working days of dispatch (the date on your dispatch email), please contact us at info@mammagcookies.co.uk with your order number.
8. Address Accuracy
Please double-check your shipping details before placing an order.
If you notice an error, email info@mammagcookies.co.uk immediately with:
- Your order number
- The incorrect address provided
- The correct address
If your order has already been dispatched, we are unable to amend the address.
We cannot accept responsibility for orders delivered to an incorrect address provided at checkout.